Case Study
Sallie Tomato was losing hours every week to manual PDF purchase order entry in Shopify — a crash-prone, frustrating process. LevelOps eliminated the problem entirely, saving massive amounts of time and earning praise for proactive, white-glove support.
The Challenge
Sallie Tomato’s operations team processed a high volume of wholesale orders sent as PDF purchase orders. The Shopify draft order interface was slow, cache-heavy, and frequently crashed — forcing the team to redo hours of manual data entry. Each order required copying product descriptions, quantities, and customer data line by line. The process was unsustainable and a constant source of operational frustration.
The Solution
With LevelOps PDF to Order, Sallie Tomato’s team forwards incoming PDF purchase orders to a dedicated email address. The AI engine reads the document, matches products against the Shopify catalog, and creates a complete draft order automatically. When a line item can’t be confidently matched, the team receives an instant alert for review — so no order falls through the cracks. Workflow improvements requested by the team were implemented quickly, with follow-up check-ins from the LevelOps team.
Levelops is truly the app we've been waiting for. Our biggest pain point was manually entering orders from outside PDF POs. Shopify's draft order interface is slow, constantly loaded cache, and frequently crashed, forcing us to redo hours of work. Levelops completely solves this nightmare. It has saved us massive amounts of time and frustration. Required installation for any store dealing with wholesale or custom order entry!