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Apparel & Uniforms · Customer story

Evaluated every option. Picked LevelOps. Spent four weeks building the fit.

Scrub Authority's team ran a structured Shopify App Store evaluation before committing to any B2B order intake tool. PDF to Order won the comparison, then earned the relationship over four weeks of joint iteration. Today, what the team called "drudgerous tasks" runs on AI.

The numbers
4 wks
Of joint iteration between Scrub Authority and the LevelOps team during onboarding
Top tier
Plan commitment, the largest PDF to Order ARR on record
App Store
Discovery channel: structured evaluation against every alternative
Drudgery
Manual B2B intake tasks now automated (team's own framing)
01The Challenge

Manual B2B order entry, at enterprise scale, with a team that takes tooling decisions seriously.

Scrub Authority is a US B2B operator selling healthcare apparel and uniforms at Shopify Plus scale. The B2B intake side of the business is exactly what enterprise wholesale always looks like: multiple buyer relationships, multiple PO formats, multiple SKU naming conventions across customer accounts, and a steady flow of incoming orders that someone on the team has to read, structure, and key into Shopify.

The team's own word for that intake step in their public review was "drudgerous." It captures the dynamic precisely. The work was not technically hard, it was repetitive, it was steady, and it was eating the kind of team hours that compound when nobody is looking.

When the team decided manual entry was no longer the long-term answer, they did what enterprise operators do. They built a vendor evaluation. Carlos led the process, working through Shopify App Store options and comparing them on the criteria that matter at Shopify Plus scale: accuracy on real Scrub Authority PO documents, fit with existing workflows, support model, and roadmap.

  • Shopify Plus B2B operator selling healthcare apparel into uniform programs
  • Multi-format wholesale PO intake across many buyer accounts
  • Manual order entry described internally as "drudgerous"
  • Internal decision to evaluate tooling rather than continue manual entry
  • Structured comparison across multiple Shopify App Store options, led by Carlos
02The Solution

Won on substance. Built on partnership.

PDF to Order won the evaluation. The decision was not made on marketing or pricing. It was made on the LevelOps team's response to real Scrub Authority PO documents during the demo, and on the fit between the tool's design and the way Scrub Authority's operations team actually worked.

What followed mattered more than the decision itself. Scrub Authority signed on at the top tier, and the LevelOps team ran a four-week structured onboarding in direct partnership with Brad, Carlos, and the operations team. The goal was not generic implementation. It was tuning the tool to Scrub Authority's specific PO formats, catalog quirks, and workflow expectations.

The team's public review captures both halves of this story. The onboarding was "very professional." The "willingness and ability" of the LevelOps team to keep improving the tool over those four weeks was "impressive." That is the LevelOps posture across every PDF to Order customer: when the merchant has real edges to their use case, the team builds toward them.

  • Won the multi-vendor evaluation on accuracy and fit, not on positioning
  • Top-tier plan commitment, signaling enterprise confidence
  • Four-week structured onboarding with direct partnership between Scrub Authority and LevelOps
  • Tool tuned to Scrub Authority's specific PO formats, catalog, and workflow
03The Results

A more efficient business, validated at enterprise scale.

The headline result in the team's own framing: PDF to Order is "effectively helping us become a more efficient business by automating drudgerous tasks." Hours back. Manual transcription off the team. Work that should never have been manual, now isn't.

The strategic result is broader. Scrub Authority is the proof point that PDF to Order is not just a small-business tool. The same product that helps a 20-person CPG brand automate emailed POs also wins a structured evaluation at a Shopify Plus B2B enterprise and earns the top-tier annual commitment.

The discovery channel matters too. Scrub Authority did not find LevelOps via outbound, paid ads, or referral. Carlos found the app the way most enterprise B2B operators find tools now, by working through the Shopify App Store and evaluating what is there. The listing, the reviews, and the positioning carried the discovery, and the product carried the close.

  • Manual B2B intake fully automated end to end
  • Enterprise validation of PDF to Order at the upper end of the market
  • Largest PDF to Order ARR commitment on record
  • Shopify App Store organic discovery validated as a viable enterprise acquisition channel
"
The LevelOps PDF to Order tool is effectively helping us become a more efficient business by automating drudgerous tasks. They ran a very professional onboarding process and worked hard over a four week period to improve the tool for our use-case. Their willingness and ability to improve was impressive.
Carlos
Operations, Scrub Authority
The product behind this story

PDF to Order for Shopify.

Forward a customer PO. Get back a validated Shopify draft order in seconds. 14-day free trial.

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