01The Challenge
Six in ten orders arrived as files someone had to retype into Shopify.
Scrub Authority is a US B2B operator selling healthcare apparel and uniforms at Shopify Plus scale. About 60% of its orders arrive as PDFs and other file types attached to emails, and every buyer account brings its own format, its own template, and its own SKU naming conventions.
“About 60% of our orders come to us as PDFs and other file types attached to emails. Before adopting LevelOps, our team spent considerable time manually processing orders by moving information from disparate customer files into Shopify. This process was suboptimal due to the time required for processing and the increased possibility of human error.”Brad Anderson, COO
The team’s own word for that intake step, in their public review, was “drudgerous.” It captures the dynamic precisely. The work was not technically hard. It was repetitive, it was steady, and it was eating the kind of team hours that compound when nobody is looking, with the possibility of human error rising on every retyped line.
- About 60% of orders arriving as PDFs and disparate file formats attached to emails
- Considerable team time spent moving data from customer files into Shopify by hand
- Human-error risk on every manually keyed order
- Repetitive, “drudgerous” intake work at Shopify Plus scale